Welcome to the one2one waiting room

 

Now you have logged in you will be placed in a queue. You can talk with the counsellor for 30 minites, and if there is nobody waiting, your session may go on for 50 minutes if needed. When it is your turn you will be alerted by a pop up. While you are waiting check the info boxes below with tips, videos and games.

 

Sometimes things get really tough and you may be having suicidal thoughts, or have a plan in place to kill yourself. In these situations we want you to get the best support as quickly as you can. Online support is not the best place to get this kind of support, therefore if you are feeling like this please call Childline ( 08001111) or The Samaritans (116123). There is always someone available to listen to you and these organisations offer an immediate and confidential service.

Counsellor Offline

The 121 service will not be open on Wed 29th Aug but will be back next week on a Monday and Wednesday between 8pm and 9pm.

Let's Chat...

Confidentiality

Tips on using one2one

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While you wait

You may have to wait to speak to the counsellor, this gives you time to think about what you want to say. There is information, videos and games to occupy you. You will be alerted when you are first in the queue.

 

Be open and honest

To help you as much as we can you need to open up, remember your chat is confidential. 

 

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Make sure there is nothing to distract you while you are talking to the counsellor

It takes time to type a response, and the counsellor wants to give you the best help possible. There may be a pause before the counsellor replies.

 

Clarify

 If you do not understand something you are told don't be afraid to ask.

 

 

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 Reading your notes

The counsellor may need to read back through your notes from a previous chat so she can be up to date on your story. This may take a few minutes. Be patient!

 

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Give it time

Problems rarely get sorted immediately and you may want to come back for a further session. The counsellor is not here to fix your problem or tell you what to do, but to support you to work out how to move forward with things.

 

This service is not for answering straight forward questions

If you have a straight forward question to ask go back to the cool2talk website. one2one is for talking something through that is troubling you and getting in the way of you living a happy and fulfilling life.

 

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Confidentiality

Information exchanged on here is secure and confidential. If you are using a computer in school, or library or cafe, your confidentiality may be compromised. Remember to log off and carefully sign out.

 

Supervision

As with any counselling work, the counsellor will have supervision, this involves getting support with the work she carries out here. Any identifying words will be removed before she shares the work with a supervisor.

 

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